What are the payment options?
We use Square for payment and the following cards are supported: JCB, Visa, Mastercard, and American Express.
Is there a warranty for musical instruments?
Our instruments are sold with a two-year warranty. For more detailed warranty information, please see our Warranty Services.
How can I identify my instrument?
Schiebelins will prevent a nameplate on the back of the instrument, which does not affect the functionality and aesthetics of the product, detailing the name of the product and the information required for warranty purposes.
How long does it take for my return request to be approved?
Hello, we will process your application within 1 to 2 working days after receiving your application, please be patient; if you have any questions along the way, you can contact us via email.
How to ensure the safety of musical instruments during transportation?
Please be assured that we have tried product packaging several times and are now using proven safe packaging methods. Not only does the packaging contain impact-resistant foam to separate the product from the outside world, but we also pack and ship the product in custom packaging.
How to maintain wooden instruments?
1. Wooden instruments should be stored in a dry, cool, and ventilated location with a humidity level of about 50%, and the temperature should not fluctuate too much to give the instruments a constant storage environment.
2. The environment in the north is mostly dry, you need to add a humidifier at home, put it next to the instrument, don’t let the instrument too close to the heating if there is heating at home, and pay attention if there is floor heating put the instrument in a high place.
3. In the south, the temperature is higher and most places are more humid, so try to store it in a ventilated place and keep it at a normal room temperature.